IT Support Helpdesk for Dental Practices
We offer 7am to 7pm helpdesk support 7 days a week and out of hours emergency cover. We support everything from failed PCs and servers, to printing and scanning, your Internet connection and your network. We also offer support via our unique chat based ticket system Flare.
Everything you need your support to be, and more
Our staff understand the particular challenges for dental practices, and have experience with all the major Dental PMSs (practice management systems) including SOE Exact, Dentally, Dental Plus, SfD, Carestream R4, Pearl and Orthotrac. They understand how your Digital Imaging systems operate and integrate with your IT, and have knowledge of software systems such as Vixwin, Sidexis, DBSwin, Schick CDR, Examine Pro, Carestream Imaging, Scanora, Dental Eye and others. Our staff can even help initial troubleshooting of many Digital Imaging hardware systems, to determine if the problem is a IT or hardware one.
There for you whenever you need
Our helpdesk staff are committed to listening to your problems and acting on them, promptly and efficiently. We can gain secure access to all your computers to resolve most issues on the same day. Where an issue requires an onsite visit, the helpdesk will arrange for a field engineer to attend.
The most efficient tech support possible
Our engineers use GoToAssist to jump onto your computer quickly - with your approval - so problems get solved fast. Every session is encrypted and recorded for training and quality checks, keeping support secure and hassle-free.
With our sophisticated Zoom Contact Centre system, every call is recorded, summarised, and analysed - so your staff receive the best possible service, every time.
Video Calls as Standard
Sometimes a quick look is all it takes. With our support service, any voice, SMS, or email conversation can be upgraded to a video call at no extra cost. This lets us see exactly what’s happening - ideal when a PC won’t start or we can’t access it remotely - so we can diagnose and resolve issues faster.
We take pride in what we do
No passing the buck! Our customers want to know that they won't be fobbed off to their software support or digital imaging support if the problem is an IT issue. Our engineers are highly experienced with all major software and digital imaging systems. If the problem is an IT one, they will fix it. If the problem is between the IT and the third party, our engineers will work with the third party support to resolve the issue between them.
Meet the helpdesk team
David
Lead Technical Engineer
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Daniel
IT Support Engineer
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Vincent
IT Support Engineer
Luke
IT Support Engineer
Vince
IT Support Engineer
Have a project in mind?
We offer a free of charge, no commitment, remote audit to any dental practice. To contact us about this, get a quote for support or for any other enquiry, please complete this form and we will get back to you.
Fancy a chat?
Book in a call with Liam to talk through any of our apps and services.