Every call answered.
Every lead followed up.
DentalDial.AI is the AI layer on top of your phones and patient messages. A voice agent that books, moves and cancels appointments straight into Dentally. AI that tells you what every conversation was about. And a follow-up engine that makes sure nobody who wanted an appointment slips through the net.
An AI receptionist that actually books the appointment.
Most AI receptionists take a message and leave your team to ring everyone back in the morning. Ours finishes the job. It answers real patient calls in a natural voice, works directly in your Dentally diary, and books, moves or cancels the appointment while the patient is still on the line.
- Books new appointments into slots that are genuinely free in Dentally
- Moves appointments to a time that suits the patient
- Cancels appointments, so the slot is free for someone else
- Handles the whole call, end to end, with nothing left on a list for the morning
Live now at our first practice, answering real patient calls end to end. We are rolling it out carefully, one practice at a time. If you would like to be next, book a call with Liam.
It answers when you want it to.
Every call, day and night
The first voice every caller hears, at 8am on a Monday or 11pm on a Sunday. No queue, no voicemail, no ringing out.
When reception is busy
Your team answers as normal. When every line is busy or a caller has waited too long, the voice agent picks up instead of leaving them in the queue.
When the practice is closed
Evenings, weekends and bank holidays. Patients can still book, move or cancel, and your team starts the next morning with the diary already up to date.
One place for every patient conversation.
DentalDial.AI sits on top of the phone system and practice software you already use. Each part works on its own, and they get cleverer together: a missed call becomes a lead, a lead becomes a task, and a booking in Dentally closes the loop.
Screenshots from our demo practice. Every patient, number and conversation in them is made up.
Answer every call
Know who is ringing before you pick up, and stop callers ringing out or waiting in a queue.
Voice agent New
Books, moves and cancels appointments in Dentally on real calls: around the clock, on overflow, or out of hours.
See how it works ↑
Live calls
Ringing and queued callers at the top of the screen, updated in real time, with the patient record a click away before anyone answers.
Screen pop
As the phone rings: who it is, NHS or private, and their next appointment, with one click straight into Dentally.
Routing
Switch your Zoom phones between the set-ups we agree with you, like overflow to a hub phone, closing early or staying open late. Every switch is logged with a name, and nobody needs phone system admin.
Know what every call was about
Every call is transcribed and read by AI tuned on real dental conversations, so nobody has to listen back to recordings.
Summaries and transcripts
A one-line summary of every call, the full transcript underneath, and the follow-ups pulled out as tasks.
Tone at a glance
Red, amber or green on every call, so a frustrated patient or a complaint is spotted and dealt with the same day.
Treatments and leads
Implants, Invisalign, whitening and new patients flagged automatically, so genuine interest never slips past.
Call-handling scores
Greeting, friendliness, empathy, patience, resolving and closing, scored on every call. Fair, consistent coaching instead of a monthly spot check.
Booking outcomes
Did the call end in a booking? DentalDial checks Dentally to make sure, then reports conversion for each person on the phones.
Search everything
One search box across what was said, what the AI concluded, who was on the call and your contacts.
Make sure nobody slips through
Missed calls and people who did not book become a short, ordered list for the team, not something you find out about weeks later.
Leads
Anyone who wanted something and did not book, whether they called, chatted, emailed or sent a WhatsApp. Each lead is chased on a schedule, and closes itself the moment a booking appears in Dentally.
Abandoned calls
Everyone who hung up before anyone answered. Claim one, ring them back and log what happened. If they ring you first, it closes itself.
Flash, the morning brief
Every morning Flash reads each open lead and tells you who to ring, when, and what to say, using your own prices and playbook. It drafts the emails and WhatsApps too, but a person always presses send.
Tasks
Follow-ups the AI picks out of calls and emails, routed to the right person by simple keyword rules and ticked off as they go. When everything on a call is done, the call moves to Completed.
Every channel, one record
Patients get in touch however suits them. Your team sees one conversation per patient, not four separate systems.
Two-way messaging on the practice's own WhatsApp Business number, not somebody's personal phone. An AI assistant can confirm appointments and offer genuinely free slots, and anything clinical, a complaint or a safeguarding worry goes straight to a person.
Appointment reminders
WhatsApp reminders built from your Dentally diary, on the timing and quiet hours you choose. Patients reply YES to confirm, and the team sees it straight away.
Your practice mailbox, from Microsoft 365 or Google Workspace, mirrored in with every conversation summarised and triaged. Suggested replies are ready to edit, and nothing sends until you press Send. Your real inbox carries on as normal.
Web chat
A friendly assistant on your website that answers questions from your own practice information, points simple bookings to your online booking, and turns everything else into a lead. It never gives clinical advice.
Find the value already in your list
Every night DentalDial reads your Dentally data and builds the lists of patients worth a conversation, ready to call or message.
Re-engage
Twelve ready-made lists, rebuilt overnight. DentalDial only reads from Dentally, so nothing in your diary or records is changed.
Campaigns
WhatsApp batches for recalls, re-engagement and follow-ups. A person reviews every recipient and presses Approve, sends are paced and capped each day, and STOP replies are always honoured.
Reports
Booking conversion, call volumes, tone, topics and caller types, plus which of your numbers each caller dialled and where they heard about you, so you can see which marketing turns into bookings.
Your CRM, if you use one
Analysed calls can flow into HighLevel or Boxly automatically, with the AI summary attached, so the tools your marketing team already uses get the full picture.
Clever where it counts. Careful everywhere else.
DentalDial is built by the team that has looked after dental practices' IT since 2006, and it handles patient information the way we would want our own handled.
Made for dental conversations
Tuned on hundreds of anonymised dental calls, so it understands that patients describe treatments in symptoms and feelings, not clinical terms.
Your own private DentalDial
Every practice gets its own app and its own database, hosted in London. Nothing is shared with any other practice.
UK only, with proper sign-in
Reachable from the UK only. Your team sign in with their own Microsoft 365, Google or Zoom accounts, and every sign-in is recorded.
Card details kept out
On Zoom Phone we set up redaction from day one, so card numbers read out on a call are stripped from recordings and transcripts. How it works.
AI drafts, people decide
Flash, email replies and campaigns wait for a person to press send. Clinical questions, complaints and safeguarding concerns are passed to a human by rules in the code, before the AI is even asked.
Backed up as it happens
Your DentalDial data is copied off-site continuously, and patient details are masked out of our system logs.
Keep the systems you already know.
DentalDial works on top of your phone system and practice software. Same handsets, same numbers, same diary.
Phone systems
- Zoom PhoneCalls, transcripts, live board and routing
- Zoom Contact CenterCalls and transcripts
- Sangoma SwitchvoxCalls, recordings and live board
Practice systems
- DentallyEverything on this page, the voice agent included
- AeronaCaller identification and appointment details
Messaging
- WhatsApp BusinessReminders, two-way chat and campaigns
- Microsoft 365 or Google WorkspaceYour shared practice mailbox
- Your websiteThe web chat assistant
CRM
- HighLevelCalls, AI summaries and tags
- BoxlyCalls as leads
Sign-in
- Microsoft 365
- ZoomEach person with their own account
If you want to gain meaningful insight into your practice's call handling, strengthen team communication, streamline the management of enquiries, and ultimately enhance the level of service you deliver, this app is an invaluable tool. It is easy to use, with a clear dashboard. I would highly recommend it for any dental practice looking to elevate its service standards.
Shortlisted for App of the Year 2025
And it has grown a lot since: from call insights to the voice agent, messaging and follow-up you see on this page.
From first call to live, without the upheaval.
See it
We walk you through a demo practice full of realistic calls, messages and leads, and answer the awkward questions.
Connect
We connect your phone system and Dentally for you. Same handsets, same numbers, same team.
Choose
Every part of DentalDial is a module. Start with call insights, then add the voice agent, WhatsApp or web chat when you are ready.
Go live
Your practice gets its own private DentalDial at its own web address, looked after by our team in Sheffield.
Do we need to change our phone system?
No. DentalDial works with Zoom Phone, Zoom Contact Center and Sangoma Switchvox, so your handsets, numbers and call flows stay as they are. If you are on something else, we will talk you through your options honestly.
Will the voice agent replace our receptionists?
No, and that is not the idea. It is there for the calls nobody can get to: the Monday morning rush, lunchtimes, evenings and weekends. Your team stays in charge of the conversations that need someone who knows the patient.
Is the voice agent available now?
Yes. It is live at our first practice, answering real patient calls end to end and booking, moving and cancelling appointments in Dentally. We are adding practices carefully, one at a time, so book a demo and we will talk timings.
Which practice systems does it work with?
Dentally, fully: caller identification, booking checks, reminders, Re-engage and the voice agent all run on it. Aerona practices get caller identification and appointment details on screen.
Is our patient data safe?
Each practice has its own private DentalDial and database, hosted in London and reachable only from the UK. Staff sign in with their own accounts, connection keys are encrypted, and everything is backed up off-site continuously. We have been looking after dental practices' data since 2006.
Can it message patients without us knowing?
Reminders go out on the rule you set, and the WhatsApp assistant only works within the limits you switch on. Campaigns, Flash suggestions and email replies never send until a person approves them, and anyone who replies STOP is taken off automatically.
Which AI does it use?
Call analysis runs on enterprise AI services from Microsoft Azure OpenAI, OpenAI or Anthropic, chosen per practice. The instructions it follows are written, tested and versioned by our own team for dental conversations.
Does it work for groups with several practices?
Yes. Every call is filed under the practice it belongs to, and reports, leads, tasks and missed calls can be filtered by site, so each practice manager sees their own and the group sees the lot.
Can we choose which features we have?
Yes. Each part of DentalDial is a module we switch on for your practice, so you can start small and add more as you go.
More on DentalDial.AI.
DentalDial.AI: All Your Patient Comms in One Place
How calls, email, WhatsApp and web chat came together, and why one platform beats four.
Read → ArticleHow to create an AI dental phone system
Our AI trainer on how DentalDial learned to understand real, messy dental calls.
Read → VideoWatch the DentalDial.AI demo
A one-minute look at call summaries, high value enquiries and marketing ROI.
Watch →Book a DentalDial.AI demo.
A short call with Liam on a demo practice full of realistic calls, messages and leads. Ask him anything about the voice agent. No commitment, no sales patter.
WhatsApp us any time on 01433 377 977or text 07488 890826
Liam McNaughton
Managing Director