Why Generic Shared Accounts Are a Bad Idea
Generic shared accounts are the path of least resistance, but they quietly undermine security, accountability and compliance. Here is why individual logins matter.
Read → 10 Jul 2026Beyond Antivirus: Why EDR and MDR Are Worth It
Traditional antivirus still catches most threats, but EDR and MDR go further by watching how attacks behave, with humans on watch around the clock. Here is why.
Read → 08 Jul 2026Do You Still Need a UPS Battery Backup?
A UPS battery backup used to be essential for a server. With modern operating systems and the move to cloud, do dental practices still need one? Our honest take.
Read → 05 Jul 2026Can AI Answer Your Patient Emails? Done Properly
Can you connect Outlook or Gmail to AI to help answer patient emails? Yes, done in four sensible stages. Here is the route, the privacy rules and where to start.
Read → 05 Jul 2026Microsoft 365, Google or Zoom: Which Tenant to Choose
Microsoft 365, Google Workspace or Zoom Workplace for a small business? An honest comparison of governance, collaboration and cost, and what we would recommend.
Read → 02 Jul 2026Dental Practices Are Cyber Targets Every Single Day
Our live threat feed shows malware blocked at dental practices every single day. Here is what the attacks look like, and the layers of protection that actually work.
Read → 01 Jul 2026Privileged Access Management for Dental Practices
Most dental practices give staff local admin rights, which is a serious security hole. Here is how privileged access management (PAM) closes it without breaking your software.
Read → 01 Jul 2026WhatsApp, AI and Patient Data: The Compliance Trap
Using WhatsApp or free AI tools with patient data is very likely a UK data protection breach. Here is where the line is, and the compliant alternatives for practices.
Read → 29 Jun 2026Why Dental Servers Stopped Overheating in the Heat
For the first time, not one dental practice server shut down in the UK heatwave. Here is why server overheating is becoming a thing of the past, and what it tells us.
Read → 26 Jun 2026Leased Lines for Dental Practices: Why They Matter
Most practices run on cheap broadband with no real SLA. Here is why a leased line, with guaranteed fix times and resilience, is the gold standard for dental practices.
Read → 24 Jun 2026Why Experience Matters When You Need IT Support
A breakdown, a stone wedged in my brake disc, and an experienced AA man who fixed it on the spot. Why that same experience matters just as much in dental IT support.
Read → 18 Jun 2026Why External Hard Drives Are a Poor Dental Backup
Still backing up your dental practice on an external hard drive? Here is why that is risky, and the modern backup methods (NAS, image and cloud) that protect you.
Read → 18 Jun 2026How We Used AI to Recruit: 182 Applicants, One Hire
A real, honest account of how we used AI to recruit a helpdesk team member, sifting 182 applicants down to one hire in hours rather than weeks.
Read → 16 Jun 2026David Edge: Strength On and Off the Platform
Our lead engineer David Edge competed at the WRPF International in Nottingham, and he is also one of the UK's most knowledgeable people on dental digital imaging.
Read → 16 Jun 2026Dental IT Is Now on WhatsApp on 01433 377 977
You can now message Dental IT on WhatsApp at our main number 01433 377 977, straight through to our helpdesk. Here is how, plus WhatsApp tips for dental practices.
Read → 16 Jun 2026Supporting Sheffield College T Level Placements
We are hosting Sheffield College T Level students on placement in IT and marketing, continuing years of support for local apprentices and new dental IT talent.
Read → 15 Jun 2026DentalDial.AI Now on Switchvox and Zoom Phone Systems
DentalDial.AI now works with Sangoma Switchvox as well as Zoom, bringing AI call analytics, staff training and missed-opportunity spotting to your dental phone system.
Read → 14 Jun 202620 Years of Dental IT Support, Always a Step Ahead
For 20 years our dental IT support has kept UK practices a step ahead, from broadband before everyone else to immutable backups and managed security today.
Read → 12 Jun 2026Five signs your dental practice has outgrown its IT support
Slow mornings, repeat faults and backups nobody checks are warning signs. Here are five signs your dental practice has outgrown its current IT support.
Read → 27 Nov 2025What is an AI Phone System? A Deep Dive into the Future of Practice Management
Looking to upgrade your dental phone system? Have you considered AI phone systems? Here's what you can expect.
Read → 27 Nov 2025What is the best AI phone system for dental practices?
Looking to upgrade your dental phone system? Here's our summary of the best AI phone systems for dental practices.
Read → 19 Nov 2025Innovations in Modern Dental IT Support
Explore the latest advancements in modern dental IT support to enhance your practice's efficiency.
Read → 20 Oct 2025IT Support For Dental Practices: A Complete Guide
What does specialist IT support for dental practices actually entail? It's far more than a generic helpline. Here's exactly what it is and why it's a non-negotiable asset for the modern dental clinic.
Read → 8 Oct 2025How to effectively prompt AI tools
Prompting AI is a skill, but it's not as tricky as it seems. Here's how to prompt AI tools effectively.
Read → 1 Oct 2025Do I need to upgrade to Windows 11?
The deadline has passed and you're probably wondering, should I upgrade to Windows 11? Yes, here's why.
Read → 17 Sep 2025How and why we created DentalDial | AI Phone Systems for Dental Practices
How and why we created our AI phone system add-on app for dental practices. VoIP telephones for dentists. IT solutions for dental practices.
Read → 16 Sep 2025Moving DNS Wholesale to Amazon Route 53: A Step Forward for Reliability, Security, and Email Deliverability
We're migrating customer domains from OpenSRS to Amazon Route 53, AWS's enterprise-grade DNS service, alongside tightening SPF, DKIM and DMARC for every customer domain.
Read → 11 Sep 2025What kind of server do I need for a dental practice?
Despite the continued move to cloud, businesses are still buying physical servers. Here's what kind of server you need for a dental practice.
Read → 9 Sep 2025Choosing the Right Website Hosting Services
A good hosting provider ensures your website is fast, secure, and always available. Here's what matters most and how to make the best choice for your dental clinic.
Read → 2 Sep 2025Free Cybersecurity Solutions for Dentists and Dental Practices
Good IT security costs money. But here are four absolutely free cybersecurity solutions for dentists and dental practices that you should implement straight away.
Read → 1 Sep 2025How to create an AI dental phone system
Our AI trainer, Lara McNaughton, discusses how human involvement in the development of our AI dental phone system was essential.
Read → 1 Sep 2025Why We Stopped Using Internal Email (and Why You Might Too)
We stopped using internal email years ago. No one in our business sends emails to each other anymore, and honestly? We don't miss it.
Read → 1 Sep 2025No More Servers, No More Hassle? Why That's a Misleading Message
Moving your PMS to the cloud brings real advantages, but the message often glosses over the hidden costs and practical realities. Here's the truth about servers, support and the cloud.
Read → 1 Sep 2025The Dental Phone System Contract Scam
Dentists are being scammed by 5, 7 and 9 year dental phone system contracts. Here's why.
Read → 19 Aug 2025Essential IT Considerations When Setting Up A Squat Dental Practice
This guide sets out the essential IT considerations for squat practices. Think of it as your blueprint for building a practice that runs smoothly from day one and scales as you grow.
Read → 18 Aug 2025Why Centralising Your IT, Internet, and Phone Support Just Makes Sense
Today, over half of our customers centralise their IT support, phones and Internet. And here's why that's such a smart decision.
Read → 1 Jul 2025The Backup Balancing Act: Why You Need Both Local and Cloud Backups
Best practice for modern SMEs is to use both local and cloud-based backups in tandem. It's not overkill. It's smart, secure, and means you're ready for whatever curveballs your IT throws at you.
Read → 1 Jul 2025Cybersecurity for SMEs: Are You Really Covered?
Cybersecurity measures are essential. It's important to take a layered approach to security at your dental practice. Here's a breakdown of what cybersecurity for SMEs you should have in place.
Read → 1 Jul 2025Why You Should Use A Proper Server (and not just a beefy desktop)
We often come across setups where the "server" turns out to be a glorified desktop PC tucked under a desk. Let's be blunt: that's not a server.
Read → 1 Jul 2025Why Structured Cabling Matters More Than You Think
When it comes to reliable IT, structured cabling is the unsung hero. Here's what good cabling looks like, why it's so important, and how to spot the warning signs of a network in distress.
Read → 1 Jul 2025What to Look for in a Modern VoIP System: The Smart Business Checklist
If you're reviewing VoIP phone options or wondering if your current setup is holding you back, here's what a smart, modern VoIP solution should look like.
Read → 1 Jul 2025What Makes a Good (and Bad) WiFi Network: A Tech Guide for Businesses
What does a good WiFi network actually look like? And how can you spot a bad one a mile off? Let's take a walk through the wireless jungle.
Read → 1 Jul 2025Why Small Businesses Should Ditch Workgroups and Embrace Active Directory or Entra ID
As your team grows, so do the risks of a workgroup setup. Here's why moving to Active Directory, Entra ID, or a hybrid of the two is one of the smartest decisions a small business can make.
Read → 13 Jan 2022Windows updates, automatic? Or manual?
There are different views in the IT support industry regarding Windows updates. Here is why we believe they should always be automatically deployed on dental practice networks.
Read → 20 Aug 2021Why do I need a dedicated server?
One of the consistent differences between well-built and poorly built dental practice networks is the presence, or not, of a dedicated server.
Read → 4 Jun 2021IT Elements to Consider When Extending Your Practice or Adding a Surgery
Adding a surgery, reworking reception, or extending your practice? Here are 10 things to consider from an IT point of view before you start.
Read → 11 May 2021Why is my practice computer so slow?!
The slow IT performance problem, and why it's more complex than you might think.
Read → 23 Apr 2021What is Multi Factor Authentication?
Just what is Multi Factor Authentication? In this blog article we go over what it is and why you need it turned on for your business.
Read → 11 Feb 2021Why D3nt4l and Buffalo1 are NOT OK passwords!
How do you make a secure password? In this blog post we go over what passwords to avoid, and how to make a secure one.
Read → ArticleHow the Hackers Will Get You
Business owners think cyber attacks are like home burglaries: unlucky, but rare. The Internet really isn't like that. Here's what the threat actually looks like.
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